Support
We'd love to hear from you.
Questions about AEIOU. Privacy concerns. Feature requests. An idea for a bespoke app. Every email is read by a human.
Get in touch
How to reach us.
Replies within five working days. We're a small studio in the UK.
Where to start
Tell us which app, what's happening, and what device you're on (iPhone or iPad model + iOS version helps us a lot).
Bespoke enquiries
Tell us a bit about the person — what they need, what they're using already. The first conversation is free. See Bespoke apps.
Frequently asked
Quick answers.
AEIOU
Is AEIOU free?
Yes. AEIOU is free on the App Store, with no in-app purchases or subscriptions.
Does AEIOU work without the internet?
Yes. AEIOU runs entirely on your device. The only optional feature that touches Apple's iCloud is sync of your pinned phrases between your own devices, and that uses your own iCloud account.
Which devices support blink detection?
Blink detection uses ARKit face tracking, which needs the front TrueDepth camera. That includes iPhone X and later, and supported iPad Pro models.
How do I use my Personal Voice in AEIOU?
First record a Personal Voice in iOS Settings → Accessibility → Personal Voice (iOS 17 or later, supported devices only). Then pick it from AEIOU's voice picker in Settings.
Does AEIOU send my typing anywhere?
No. AEIOU has no Chardie servers. Predictions and learning happen on your device. The full detail is in the AEIOU privacy policy.
Can Chardie build a custom app for someone in my family?
Yes — that's one of the services Chardie offers. The first conversation is free. See how bespoke works.
Boardalo
Is Boardalo free?
Boardalo is free to download. Chess, Drop Four and Tic-Tac-Toe are free at Casual AI difficulty. A single one-time premium purchase unlocks the harder AI tiers on those games and the other 17 games at full depth. No subscription, no ads.
Does Boardalo work without the internet?
Yes. Solo play and pass-and-play work entirely offline. Play Nearby uses only your local network. Only Play Online (Game Center turn-based matches) requires an internet connection.
How do I play someone else in Boardalo?
Four ways: solo vs the AI, pass-and-play on one phone, Play Nearby (two phones on the same local network, no internet), or Play Online (Game Center friends, one move at a time, with push notifications when it's your turn).
I bought premium on one device — how do I get it on another?
Sign in to the same Apple ID and tap "Restore Purchases" in Boardalo's settings. Family Sharing is supported, so anyone in your Family Sharing group on the same Apple ID gets the premium unlock too.
Does Boardalo track me or show ads?
No. There are no analytics SDKs, no advertising SDKs, and no Boardalo account. The full detail is in the Boardalo privacy policy.
Accessibility statement
Built for everyone — and tested.
Chardie's apps are designed against the WCAG 2.2 AA guidelines and Apple's Human Interface Guidelines for accessibility. We test routinely with VoiceOver, Dynamic Type, Reduce Motion, Increase Contrast, Switch Control, and Voice Control.
This website meets the same bar: semantic HTML, keyboard-navigable, high-contrast text, alt text on images, reduced-motion support, and a skip-to-content link at the top of every page.
If anything we ship is hard for you to use, please tell us — that's a bug, not a feature request, and we'll prioritise it. hello@chardie.co.uk.